Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 734-973-2340 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Ann Arbor Transmission treats customers like family! My transmission went out, Ron fought for me when it came to my warranty company & provided elite customer service the entire process, keeping me informed & eased my worries. The technicians found other minor & not so minor issues with my vehicle & they made sure everything was repaired before my car left the shop, AT NO EXTRA COST! 🤯 Justin was beyond professional when I spoke with him & incredibly knowledgeable when it came to warranty companies & even provided recommendations for companies that provide incredible service. As a woman it’s hard to find reputable places that won’t take advantage of me, this team at Ann Arbor transmission went above & beyond what words can describe. Echo (the most handsome shop dog) was the star of the shop & also provided greeting services as soon as I entered & promptly sniffed to ensure customer satisfaction. Thank you Ron & Justin & everyone at Ann Arbor Transmission for treating me like family & going above & beyond. Excellent, time-sensitive services. 1,000/10
I took my car here to get a wheel speed sensor replaced. Justin was great throughout the process: 1. Good communication throughout the repair process 2. Recommended a tow service for me to get my car to the shop 3. Quick diagnosis of the issue with my vehicle. The shop did a great job: 1. Timely repair 2. Good value (was ~30% the price of a dealership's estimated repair cost) 3. Quick close-out (payment + getting keys) 4. Texting service to communicate when they got my car, etc. It was a good experience, I will recommend this shop to my friends.