- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Ann Arbor Transmission treats customers like family! My transmission went out, Ron fought for me when it came to my warranty company & provided elite customer service the entire process, keeping me informed & eased my worries. The technicians found other minor & not so minor issues with my vehicle & they made sure everything was repaired before my car left the shop, AT NO EXTRA COST! Justin was beyond professional when I spoke with him & incredibly knowledgeable when it came to warranty companies & even provided recommendations for companies that provide incredible service. As a woman it's hard to find reputable places that won't take advantage of me, this team at Ann Arbor transmission went above & beyond what words can describe. Echo (the most handsome shop dog) was the star of the shop & also provided greeting services as soon as I entered & promptly sniffed to ensure customer satisfaction. Thank you Ron & Justin & everyone at Ann Arbor Transmission for treating me like family & going above & beyond. Excellent, time-sensitive services. 1,000/10
I took my car here to get a wheel speed sensor replaced. Justin was great throughout the process: 1. Good communication throughout the repair process 2. Recommended a tow service for me to get my car to the shop 3. Quick diagnosis of the issue with my vehicle. The shop did a great job: 1. Timely repair 2. Good value (was ~30% the price of a dealership's estimated repair cost) 3. Quick close-out (payment + getting keys) 4. Texting service to communicate when they got my car, etc. It was a good experience, I will recommend this shop to my friends.