- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
We have used Ann Arbor Transmission for many, many years. I recently brought my vehicle for some transmission issues, and I couldn’t be more impressed with the service I received. From start to finish, the team was professional, honest, and highly knowledgeable.
We’ve brought vehicles to Ann Arbor Transmissions twice now and left impressed both times. Justin is professional, responsive, and communicates clearly—especially under short-notice situations, and they hit the mark. Honest work, fair pricing, and excellent service. As fellow local business owners (we run The Crack Medics – concrete crack repair in SE Michigan), we truly appreciate their integrity. Highly recommend!